Nancy Pearl kept things short and sweet on this podcast by NPR Books. The most interesting aspect of her book recommendations was that she included her own reactions and reader experience - how she engaged with the characters or what outside pieces of her experience resonated with the story. One book had her "laughing and wincing" at its foolhardy characters, while another served up mysterious goings-on with a side helping of cold case investigation, which to her was the "frosting on the cake." She certainly gave me some books to put on my to-read shelf.
Neal Wyatt's article, "The RA Conversation," was more instructional. While I can't say that I've encountered many customers who take advantage of RA services offered as they browse, the general concepts could also apply easily to RA conversations at the desk. I found this question a particularly good one to keep in mind: "What does the reader want to get out of their reading experience?"
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